Conference Sessions
Monday, June 8th, 2026
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General Session
“In a world that celebrates big moments and highlight reels, it’s easy to believe success comes from the next big idea. But sustainable growth comes from something far less flashy: focus, consistency, and mastering the fundamentals.
This opening session reframes how we think about leadership and success. The strongest businesses aren’t built by chasing moments—they’re built through disciplined execution of the core pillars that drive results every single day.
When leaders lean into their strengths, embrace what makes them different, and model operational excellence, they inspire their teams to deliver the best damn experience—again and again.
Because the real magic isn’t in the highlight moments.
It’s in the everyday work that makes them possible.” -
General Session
“First days matter more than we think. They set the tone, shape confidence, and influence whether someone feels like they truly belong.
This session introduces Best First Day Ever as the intentional starting point of the Scissors & Scotch Employee Lifecycle—a human-centered approach to onboarding, engagement, growth, and retention.
We’ll reframe onboarding as a system, not a single event, and explore how thoughtful day-one experiences create clarity, build trust, and set new hires up for long-term success.
Because when leaders show up with intention on day one, teams feel supported from day one through day done.”
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Certified Trainer Breakout Session
“Great systems don’t happen by accident—they’re built with purpose.
In this session, Brandi shares the origin story of Scissors & Scotch’s cutting philosophy, from its founding to its growth, drift, and rediscovery. Through honest reflection and practical insight, she reconnects leaders to the purpose behind clipper-over-comb and detachable blade work.
This session isn’t just about technique—it’s about pride in the craft and clarity in the system we teach.
Because when trainers understand the why, they can lead, teach, and uphold the standard with confidence and conviction.”
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Certified Trainer Breakout Session
“Great haircuts aren’t just about following what’s there—they’re about creating balance.
In this session, we’ll break down how to read head shape with intention and design haircuts that create structure, remove bulk, and build the illusion of the ideal oval shape. You’ll learn how to identify what’s dominant, what’s missing, and how the five steps of the haircut work together to shape the final result.
This session moves beyond simply cutting hair—it’s about learning to design with purpose.
Because when you understand head shape, you gain the confidence to make professional decisions based on what’s in front of you.”
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Certified Trainer Breakout Session
“At Scissors & Scotch, the haircut is designed—not dictated.
In this session, we’ll explore the philosophy behind how Scissors & Scotch builds haircuts. You’ll learn why we don’t simply follow the natural head shape, and how flat detachable blades, freehand clipper work, and clipper-over-comb allow you to intentionally shape the final silhouette.
This session focuses on understanding your tools and using them with purpose to create balanced, customized results.
Because the goal isn’t just a haircut that looks good today—it’s one that grows out clean and holds its shape until the next visit.”
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Certified Trainer Breakout Session
“Learning doesn’t stop when the conference ends—it’s just getting started.
In this session, we’ll explore the Reach Library, upcoming classes, and future micro-learning opportunities designed to support continued growth across the system.
Together, each market will collaborate to identify four key classes they want to bring to their teams in the year ahead, helping shape our shared training roadmap.
Because the real impact of this week isn’t just what we learn here—it’s what we continue to build together when we return home.”
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Manager Breakout Session
“The schedule is one of the most powerful tools a leader has to shape the success of their shop.
In this session, we’ll explore how thoughtful scheduling supports client demand, team capacity, and long-term business growth. You’ll learn how intentional scheduling improves operational efficiency, protects the guest experience, and captures revenue that’s often lost to gaps, underutilization, or misalignment.
This session isn’t about squeezing teams or chasing numbers—it’s about building smart, sustainable schedules that work for everyone.
When schedules are built with intention, teams feel supported, clients are better served, and the business runs the way it was designed to.”
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Manager Breakout Session
Speaker: Dr. Janine Stichter
“Managers shift roles all day long—coaching their team, collaborating with peers, and communicating with leadership. The challenge is that the same communication style doesn’t always work in every direction.
In this session, you’ll explore how to recognize your natural leadership “hat,” understand how it shows up in real conversations, and learn when to adjust it depending on who you’re leading. Through practical examples and simple frameworks, you’ll gain tools to bring more clarity, trust, and confidence into everyday conversations.
This session isn’t about changing who you are—it’s about expanding how you lead.
Because when leaders understand their strengths, recognize their blind spots, and choose their approach with intention, they create stronger relationships and better outcomes for everyone involved.”
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Manager Breakout Session
“Confidence doesn’t come from memorizing lines—it comes from having a clear place to start.
In this session, we’ll reframe scripts, role-play, and games as practical coaching tools that support confidence, consistency, and performance. You’ll explore how shared language reduces guesswork, how practice builds real-world readiness, and how engaging learning tools turn repetition into energy.
This session isn’t about forcing personalities or turning teams into robots. It’s about creating clarity so individuals can show up more confidently as themselves.
Because when teams have a shared foundation, they communicate more naturally, learn faster, and deliver a stronger experience for every client.”
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Manager Breakout Session
“In this session, we’ll explore how to move beyond reporting metrics and start using data to inspire action and alignment. You’ll learn how to connect numbers to behaviors, frame progress and challenges in meaningful ways, and help teams understand why the numbers matter—not just what they are.
This session isn’t about spreadsheets or overwhelming teams with metrics. It’s about providing context, creating clarity, and motivating people through shared understanding.
Because when teams see the story behind the numbers, they’re more engaged, more accountable, and more connected to the results they help create.”
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Franchisee Breakout Session
Speaker: Dr. Janine Stichter
“The strongest franchise businesses are built on more than numbers—they’re shaped by the environments leaders create.
In this session, we’ll explore the often-overlooked factors that separate locations that steadily compound in value from those that quietly lose momentum. You’ll examine how your influence as an owner—especially during moments of pressure—impacts leadership strength, team stability, and long-term business performance.
This session isn’t about personality or management style. It’s about understanding the leverage you have as a franchisee.
Because when owners focus on the right drivers, they create stronger leaders, more stable teams, and businesses that grow in value over time.”
Conference Sessions
Tuesday, June 9th, 2026
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Breakout Session
“Great results rarely happen by accident—they come from clear direction and consistent follow-through.
In this session, we’ll explore how leaders turn good intentions into real execution. You’ll learn how to set clear priorities, break goals into actionable steps, communicate expectations, and track progress in ways that move work forward without relying on urgency or last-minute heroics.
This session isn’t about rigid systems or over-planning. It’s about creating clarity, building ownership, and giving teams a practical path from idea to outcome.
Because when leaders replace hope with intentional planning and follow-through, progress becomes predictable—and results start to compound.”
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Breakout Session
“Small details have a big impact—especially for someone experiencing your shop for the first time.
In this session, we’ll take a step back and look at our spaces through the eyes of a prospective member. From everyday wear and tear to overlooked maintenance, you’ll explore how small details add up to shape the overall client experience and perception of the brand.
This session isn’t about perfection or nitpicking every scratch. It’s about recognizing that maintenance is an investment—one that protects the premium experience we promise and the long-term value of the business.
Because while a great haircut brings someone in the chair, the environment is what makes them want to come back.”
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Breakout Session
“Your shop’s digital presence is often the first impression a potential client experiences.
In this session, we’ll explore how consistent, intentional management of platforms like Google Business Profile, Facebook, and Microsoft listings can strengthen visibility, credibility, and client trust. You’ll learn practical best practices for keeping your information accurate, maintaining a professional brand presence, and using local social media as a tool that supports real bookings.
This session isn’t about chasing trends or becoming a full-time marketer. It’s about getting the fundamentals right and building simple, repeatable habits that keep your digital presence working for you.
Because when your online presence reflects the quality of the experience inside your shop, it becomes one of your most powerful growth tools.”
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Breakout Session
“A client’s first visit sets the tone for everything that follows.
In this session, we’ll explore how to intentionally design a first-visit experience that feels prepared, personalized, and memorable—without adding complexity to daily operations. From arrival to checkout, you’ll learn how small, consistent behaviors shape a new client’s perception and dramatically improve retention.
This session isn’t about chasing metrics or adding more steps to the service. It’s about creating a clear standard your team can understand, practice, and deliver every day.
Because when the first visit is done right, it becomes the foundation for long-term relationships and lasting loyalty.”
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Breakout Session
“Towels may seem like a small detail, but the systems behind them have a real impact on cost, efficiency, and brand standards.
In this session, we’ll explore how intentional towel management helps operators control expenses, maintain reliable inventory, and keep daily operations running smoothly. You’ll learn how to review Vestis invoices for accuracy, calculate inventory needs, and build simple processes that prevent shortages, overages, and unnecessary costs.
This session isn’t about policing teams or adding complicated rules. It’s about creating clear, sustainable systems that work in real shops.
Because when linen is managed well, it protects both the client experience and the health of the business.”
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Breakout Session
“The lounge should feel like the best part of the appointment—not just a place to wait.
In this session, we’ll explore how thoughtful hosting, smart engagement, and simple operational systems turn the lounge into a true experience for clients and a profitable part of the business. You’ll learn how to create a welcoming flow that keeps clients engaged, encourages that next drink naturally, and makes membership conversations feel seamless instead of salesy.
This session isn’t about complicated bar programs or chasing trendy cocktails. It’s about practical systems that keep the lounge running smoothly while protecting profit.
Because when the lounge is hosted well and managed intentionally, it becomes one of the most memorable parts of the Scissors & Scotch experience.”